FAQ

FAQ Policies & Return Policy Reminder:

We do not accept returns or refunds.

We are not responsible for any products or packages that are lost, stolen, delayed, or damaged. Insurance is highly recommended for any shipments.

International buyers are responsible for customs fees.
No replacements or refunds for international shipments.

Once an order has been shipped and marked as delivered by the carrier, Crystal Clear Gardens is not responsible for lost, delayed, misdelivered, or stolen packages.

Shipping timelines provided are estimates and are not guaranteed. Delays caused by the carrier, customs processing, or international transit are outside of our control.

For U.S. orders, up to $100 of carrier insurance may be included. For high-value or international orders, additional shipping insurance is strongly recommended and may be added at checkout.

By completing a purchase, the customer acknowledges and agrees that shipping responsibility transfers to the carrier once the order has been dispatched.

You must be 18+to order or communicate directly with us.
If under 18, a parent/guardian must order for you.

We reserve the right to refuse service for policy violations, fraud, or disrespectful behavior. We enforce this fairly and without discrimination.